Privacy Policy

At Avoque, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data.

1. Information We Collect

• Personal Data: Name, email, phone, billing & payment info.
• Usage Data: IP address, device info, browser, pages visited, cookies.
• Submitted Content: Messages, form inputs, reviews, support requests.

2. How We Use Your Information

• Provide and manage rentals, bookings, payments, and support.
• Communicate with you about orders, updates, offers, and policy changes.
• Improve our website via analytics and performance tracking.
• Prevent fraud and ensure compliance with legal obligations.

3. Cookies & Tracking

We use cookies and similar technologies (such as web beacons and local storage) to make our site work, analyze traffic, personalize content, and provide you with a better browsing experience.

You can manage or disable cookies via your browser settings. Please note that blocking cookies may prevent some features from functioning correctly.

4. Sharing & Third-Party Services

We may share your data with trusted service providers for payment processing (e.g. Stripe), email delivery (e.g. Resend), analytics (e.g. Google Analytics), and hosting. These providers adhere to strict confidentiality and data security standards. We do not sell your personal data.

5. Data Retention

We retain your personal data only as long as needed for the purposes outlined above or to comply with legal obligations (e.g. accounting records). Usage data may be anonymized for analytics purposes after 12 months.

6. Your Rights

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise these rights, please contact us at info@avoque.com. We’ll respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures—such as encryption, secure servers, and access controls—to protect your data from unauthorized access, alteration, or disclosure.

8. International Transfers

Some service providers may process data outside the UK. Where applicable, we ensure they use standard contractual clauses or other safeguards to protect your data.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Effective Date” at the top. Please review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests, please get in touch at info@avoque.com or call us at 07506 390 999.